City of Wuppertal Success Story

GRUNDSTEIN

The beginning of the digital urban transformation

Before the introduction of LECARE in 2008, the legal department of the city of Wuppertal worked with an Access database that mapped the contents of the files. The associated documents were stored in folder structures on a server.

In 2021, the current Procurement, Digitization Law and Data Protection department was established from the Legal Department. In the course of this restructuring, it was necessary to create a new data structure. For this purpose, the data from the existing LECARE system of the legal department was transferred to a new LECARE structure.

ROADS


Software requirements

Due to staff changes and personnel restructuring, it was necessary to set up and establish new digital structures.

Concrete requirements of the city of Wuppertal:

1. familiarity: The digital solution should offer a familiar appearance, similar to the Office products. Customer support should also be approachable and based on trust.

2. flexibility: Existing working methods and structures should be able to be adopted and modernized at the same time, and should be as customizable as possible.

3. optimization: Due to personnel changes and a shortage of skilled workers, the software should support the saving of personnel and the transfer of knowledge.

IMPACTS

Challenges

The city of Wuppertal has been working with digital file management since 2008. The Covid-19 pandemic from 2020 and the restructuring of a new department from 2021 brought with it a wide range of challenges. Thanks to its many years of experience in using e-files and electronic legal transactions in LECARE, the City of Wuppertal was able to react dynamically to the crises. By scanning incoming mail centrally and moving it directly to the electronic files, correspondence has been completely digitized

“Access electronic files from anywhere
being able to access it calms the nerves.
The full-text search is just as
Knowledge database very helpful.”

OLAF RADTKE
Head of department & lawyer

CITY CENTER
The digital transformation

The implementation:

” Acceptance by employees: To this end, specific requirements for the software were defined in advance together with all employees.

” Involvement of the team: training and exchange meetings create space for successful implementation and use of the software.

” Data transfers: In cooperation with LECARE, an external company was also commissioned to make data transfer as smooth and effective as possible.

” Use the flexibility of the software: Necessities for the many customization options were worked out and set up together with LECARE.

“I like the flexibility of the design
of LECARE in order to react individually to different challenges.
to be able to.”

SABINE RAHM
Assistant to the Head of Department

SKYLINE
Results for the city Wuppertal

With LECARE:

” can save a considerable amount of staff and prevent a shortage of skilled workers.

“, nothing stands in the way of mobile working.

“, access rights can be flexibly adapted and thus enable independent and free working.

“, old knowledge can be used to generate new knowledge through the full-text search.

” can react quickly and agilely to new challenges.

CONCLUSION

Advantages for the city of Wuppertal

“Thanks to the electronic files, we are able to
possible to work mobile and organize desk sharing.”
– Olaf Radtke

“The flexible sharing of access rights as an administrator
enables all employees to gain extensive insights.”
– Sabine Rahm