Data privacy

Data privacy

In the following, we inform you about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behaviour. We have taken extensive technical and operational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly reviewed and adapted to technological progress.

1 Person responsible for data processing

Responsible according to. Art. 4 para. 7 EU General Data Protection Regulation (DSGVO)
LECARE Gesellschaft für Softwareentwicklung mbH, Goernestraße 27, 20249 Hamburg-Eppendorf, phone: 040 48 00 17 – 0 (head office), e-mail: contact@lecare.com (see our imprint).

2 How to contact the data protection officer

You can reach our data protection officer at datenschutz@lecare.com or our postal address with the addition of “the data protection officer”.

3 Your rights

You have the following rights in relation to us in respect of personal data relating to you:

3.1 General rights
You have the right to information, correction, deletion, restriction of processing, objection to processing and data portability. If processing is based on your consent, you have the right to revoke this consent with effect for the future.

3.2 Data processing rights according to legitimate interest
You have according to. Art. 21 par. 1 DSGVO the right to object at any time, on grounds relating to their particular situation, to the processing of personal data concerning them which is carried out on the basis of Article 6(1) DSGVO. 1 e DSGVO (data processing in the public interest) or on the basis of Art. 6 para. 1 f DSGVO (data processing for the protection of a legitimate interest), this also applies to profiling based on this provision. In the event of your objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

3.3 Rights in the case of direct marketing
Insofar as we process your personal data for the purpose of direct marketing, you have the right to withdraw your consent pursuant to Art. Art. 21 para. 2 DSGVO, you have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing, including profiling, insofar as it is related to such direct marketing. In the event of your objection to processing for the purpose of direct marketing, we will no longer process your personal data for these purposes.

3.4 Right to complain to a supervisory authority
You also have the right to complain to a competent data protection supervisory authority about the processing of your personal data by us.

4 Collection of personal data when visiting our website

In the case of merely informative use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security. The legal basis for this is Art. 6 para. 1 f GDPR:
IP address, content of the request (specific page), access status/HTTP status code, amount of data transferred, websites visited, browser, operating system and its interface, language and version of the browser software.

5 Contact via e-mail or contact form

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. As far as we ask for inputs via our contact form, which are not necessary for a contact, we have always marked them as optional. This information is used to specify your request and to improve the processing of your request. Any communication of this information is expressly on a voluntary basis and with your consent, Art. 6 para. 1 a GDPR. Insofar as this involves information on communication channels (e.g. e-mail address, telephone number), you also agree that we may contact you via this communication channel in order to respond to your request. You can of course revoke this consent at any time for the future. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal obligations to retain data.

6 Newsletter

6.1 General information
With your consent according to Art. 6 para. 1 a DSGVO you can subscribe to our newsletter, with which we inform you about our current offers. For the registration to our newsletter we use the so-called double-opt-in procedure. This means that after your registration we will send you an e-mail to the e-mail address you have given us, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP addresses and the time of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data. The only mandatory information for sending the newsletter is your e-mail address. The provision of further, separately marked data is voluntary and will be used to address you personally. After your confirmation, we store your e-mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 para. 1 a GDPR. You can revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in every newsletter e-mail or by contacting the data protection officer stated above.

6.2 Newsletter tracking
We would like to point out that we evaluate your user behaviour when sending the newsletter. For this evaluation, the e-mails sent contain so-called web beacons or tracking pixels that are stored on our website. For the evaluations we link the mentioned data and the web beacons with your e-mail address and an individual ID. The data is collected exclusively pseudonymously, i.e. the IDs are not linked to your other personal data, a direct personal reference is excluded. Moreover, such tracking is not possible if you have deactivated the display of images by default in your e-mail program. In this case, the newsletter will not be displayed in full and you may not be able to use all the functions. If you display the images manually, the tracking mentioned above takes place.

6.3 Further newsletters via MailChimp
In individual cases, we use a service provider based in the USA for the implementation of newsletters, which stores your data and carries out the dispatch of the newsletter e-mails. In these cases, registration for the newsletter does not take place via the LECARE customer area (for this, see point 8.1.). In these cases we already point out this circumstance at the registration. Specifically, we use the service “MailChimp”, operated by US service provider Rocket Science Group LLC (675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, United States of America).

The further data protection regulations of the service provider for this service can be found here. This service provider has separately opted for compliance with the GDPR; for more information, please visit: https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation .

The so-called double-opt-in procedure is also used to register for these newsletters. This means that after your registration, the service provider will send you an e-mail to the e-mail address you provided, asking you to confirm that you wish to receive the newsletter. LECARE Gesellschaft für Softwareentwicklung mbH has concluded a contract with the service provider for the processing of data.

You can also revoke your consent to the sending of these newsletters at any time and unsubscribe. You can declare the revocation by clicking on the link provided in every newsletter e-mail or by contacting the data protection officer stated above.

7 applications

You can register by electronic means, in particular via e-mail, to apply to our company. We will of course only use your details to process your application and will not pass them on to third parties. Please note that unencrypted e-mails are not transmitted with access protection. If you have applied for a particular position and it has already been filled, or if we consider you equally or more suitable for another position, we would be happy to forward your application within the company. Please let us know if you do not agree to forwarding. Your personal data will be deleted immediately after completion of the application process, or after a maximum of 6 months, unless you have given us your express consent to store your data for longer or a contract has been concluded. The legal basis is Art. 6 para. 1 a, b and f DSGVO as well as § 26 BDSG.

8 Use of cookies

When you use our website, cookies are stored on your computer. Cookies are small text files that are stored on your hard drive and associated with the browser you are using, and through which the entity that sets the cookie receives certain information. Cookies cannot execute programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall. We also use cookies to identify you for subsequent visits if you have account access (i.e. for the LECARE customer area and the DEBICARE premium area) with us. Otherwise you would have to log in again for each visit.

This website uses the following types of cookies, the scope and functionality of which are explained below:

8.1 Transient cookies
These cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various inquiries of your browser can be assigned to the common session. This allows your computer to be recognised when you return to our website. Session cookies are deleted when you log out or close your browser.

8.2 Persistent cookies
These cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

8.3 Prevention of cookies
You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. We would like to point out that you may then not be able to use all the functions of this website.

8.4 Legal basis and storage period
The legal bases for possible processing of personal data and their storage period vary and are presented in the following sections.

9 Website analysis

For the purpose of analyzing and optimizing our websites, we use various services, which are described below. For example, we can analyze how many users visit our site, what information is most in demand, or how users find what we offer. Among other things, we record data on the website from which a data subject has accessed a website (so-called referrer), which sub-pages of the website have been accessed or how often and for how long a sub-page has been viewed. This helps us to design and improve our offers in a user-friendly way. The data collected is not used to identify individual users personally. Anonymous or at most pseudonymous data is collected. The legal basis for this is Art. 6 para. 1 f GDPR. We use the performance advertising cookie to show you more relevant and useful ads. The data collected is completely anonymous, i.e. no information by which you can be identified by us is stored. We take the protection of your privacy very seriously and ensure that the applicable German data protection regulations are adhered to. You can find more information about the cookie here. Performance Advertising has signed up to the voluntary self-regulation under the OBA (“Online Behavioural Advertising”) framework of the European Interactive Digital Advertising Alliance (EDAA). This equips advertising materials of the targeting campaigns with the privacy info icon to offer users an easy way to get information about behavioral advertising as well as to opt-out, which can be activated here.

9.1 Google Analytics:
This website uses Google Analytics, a web analytics service provided by Google, Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The use includes the Universal Analytics mode of operation. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyze a user’s activities across devices. Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is § 15 para. 3 TMG or Art. 6 para. 1 f GDPR. The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. The deletion of data whose retention period has been reached takes place automatically once a month. For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/de.html or https://policies.google.com/?hl=de.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the “Browser add-on to disable Google Analytics” from Google. Opt-out cookies prevent the future collection of your data when visiting this website. To prevent collection by Universal Analytics across devices, you must opt-out on all systems used. If you click here, the opt-out cookie will be set.

9.2 Matomo (formerly Piwik)
This website uses the web analytics service Matomo (formerly Piwik) to analyse and regularly improve the use of our website. The statistics obtained enable us to improve our offer and make it more interesting for you as a user. The legal basis for the use of Matomo is Art. 6 para. 1 f GDPR. Cookies are stored on your computer for this evaluation. You can adjust the evaluation by deleting existing cookies and preventing the storage of cookies. If you prevent the storage of cookies, we would like to point out that you may not be able to use this website to its full extent. The prevention of the storage of cookies is possible through the setting in your browser. Preventing the use of Matomo is possible by unchecking the following box to enable the opt-out plug-in:

This website uses Matomo with the extension “AnonymizeIP”. This means that IP addresses are processed in abbreviated form, thus excluding the possibility of a direct link to a person. The IP address transmitted by your browser via Matomo is not merged with other data collected by us.
The Matomo program is an open source project. You can obtain information from the third-party provider on data protection at https://matomo.org/privacy/.

10 Data transmission

As a matter of principle, your data will not be passed on to third parties unless we are legally obliged to do so, or the passing on of data is necessary for the implementation of the contractual relationship, or you have previously expressly consented to the passing on of your data.
External service providers and partner companies, such as online payment providers or the shipping company commissioned with the delivery, only receive your data insofar as this is necessary to process your order. In these cases, however, the scope of the data transmitted shall be limited to the minimum necessary. Insofar as our service providers come into contact with your personal data, we shall ensure that they do so within the framework of commissioned processing in accordance with the German Data Protection Act. Art. 28 DSGVO ensure that they comply with the provisions of data protection laws in the same way. Please also note the respective data protection information of the providers. The respective service provider is responsible for the content of external services, whereby we check the services for compliance with the legal requirements within the scope of reasonableness.
It is important to us to process your data within the EU/EEA. However, we may use service providers who process data outside the EU/EEA. In such cases, we will ensure that an adequate level of data protection is established at the recipient’s site prior to the transfer of your personal data. This means that a level of data protection comparable to the standards within the EU is achieved via EU standard treaties or an adequacy decision, such as the EU Privacy Shield.

11 Data security

We have taken extensive technical and operational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly reviewed and adapted to technological progress.

Status: May 2018


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