The protection of personal data and the responsible handling of information that you entrust to us is an important and special concern of ours. LECARE Gesellschaft für Softwareentwicklung mbH (“LECARE”, “we” or “us”) processes personal data only in accordance with the statutory regulations, in particular the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
- Use of our website https://www.lecare.com and https://www.helpdesk.lecare.com (clauses 3 and 4);
- the registration and use of our LECARE Community & Helpdesk (clause 10);
- contacting us by e-mail or contact form (section 11);
- the registration to the newsletter (item 12);
- a conclusion of a contract with us (clause 13);
- the visit to our Facebook Page (item 14);
- the application for a position with us (item 15).
In addition, this privacy statement contains information about recipients of personal data within the EEA and in third countries (see section 16), the deletion of your personal data and retention periods (see section 18), your rights as a data subject (see section 19) and automated decisionmaking (see section 20).
1. person responsible for data processing
Person responsible according to Art. 4 para. 7 EU General Data Protection Regulation (DSGVO):
LECARE Gesellschaft für Softwareentwicklung mbH,
Goernestraße 27, 20249 Hamburg-Eppendorf,
Phone: 040 48 00 17 – 0 (switchboard), E-mail: firstname.lastname@example.org (see our imprint).
2. contact possibility of the data protection officer
You can reach our data protection officer at email@example.com or our postal address with the addition of “the data protection officer”.
3. collection of personal data to enable website use
In the case of merely informational use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security: IP address, content of the request (specific page), access status/HTTP status code, amount of data transferred in each case, websites visited on our site, browser, operating system and its interface, language and version of the browser software. The legal basis for this is, according to Art. 6 para. 1 f DSGVO, our legitimate interest in the provision and needs-based design of our website.
4. cookies and web analytics
This website uses the following types of cookies, the scope and functionality of which are explained below:
We use technically necessary cookies, which are mandatory to ensure the technical functionality of the website. The legal basis for their use is our legitimate interest in providing our website according to Art. 6 para. 1 lit. f DSGVO.
Other cookies are used in the context of web analytics. The legal basis for their use and web analytics is your consent pursuant to Art. 6 (1) a DSGVO. Your consent also includes data transfers to third countries, in particular the USA (see also section 16). We display a corresponding banner in which we refer to the cookies. Only if you consent to the setting of all cookies used by us, we set other, non-essential cookies. Before you give your consent, only technically necessary cookies are set.
In addition to our cookie tool, you can limit the content of your consent to the setting of cookies in whole or in part by configuring your browser settings accordingly and disabling the setting of cookies in whole or in part. In addition, you can install a privacy protection plugin in your browser that offers the option to prevent web analytics – e.g., AdBlock, Ghostery or NoScript (please refer to the privacy notices of the respective plugin provider). Furthermore, some web analytics providers are members of industry associations via whose websites you can centrally prevent usage-based online advertising and web analytics by the respective members. Below you will find the websites of these associations for convenient cross-provider prevention of web analytics. In this way, you can also prevent the creation of pseudonymous usage profiles.
- “European Interactive Digital Advertising Alliance” (EDAA): http://www.youronlinechoices.com/de/praferenzmanagement/
- “Digital Advertising Alliance” (DAA): aboutads.info/choices/
- “Network Advertising Initiative (NAI): http://optout.networkadvertising.org/?c=1
Web analytics services on the website https://www.lecare.com
Alto, 94304 CA,
analytics, Interest oriented Advertising
CA 94043, USA
analytics, interestbased advertising
25 First Street,
See the further information under item 5
1601 Willow Rd,
Menlo Park CA
1355 Market St,
Suite 900, San
901 Cherry Ave,
San Bruno, CA
Web analytics services on the website https://www.helpdesk.lecare.com
See the further information under item 10
CA 94043, USA
analytics, interestbased advertising
4.1 Google Analytics
In this case, we set a technically necessary cookie that recognizes your withdrawal of consent when you visit our website.
Edit cookies – Lecare.com
Edit cookies – Helpdesk.lecare.com
4.2 Google Tag Manager
We use HubSpot, an integrated software solution from HubSpot, Inc, 25 First Street, Cambridge, MA 02141 USA (“HubSpot”) for our marketing activities and support. We use HubSpot for our own marketing, lead generation, qualification and management processes. This includes social media publishing and reporting, contact management such as user segmentation and CRM, landing pages and contact forms, and LECARE Community registration forms. Our contact forms allow you, as a visitor to our website, to learn more about our company, download content, join members of the LECARE Community, and provide us with your contact information. In support, we use HubSpot as a ticket tool. We use this information to contact you. Before we process your data for the purposes set out in this section, we will obtain your consent, unless another legal basis justifies the processing of your personal data. You may revoke this consent at any time for the future in accordance with Art. 7 (3) DSGVO. If we do not obtain your consent, we have a legitimate interest pursuant to Art. 6 para. 1 lit f. DSGVO in providing a contact form on our website (see also section 11) or in using a ticket tool in support for the efficient processing of support cases.
We also use HubSpot’s Meetings feature to schedule appointments with you effectively and easily. For this purpose, free times of our sales and support employees are displayed to you. You can select your preferred appointment time and arrange it with an employee via “Confirm meeting”. For this purpose, we process your first and last name as well as your business e-mail address. [As soon as you press the “Continue” button at “Confirm meeting”, you will receive a corresponding confirmation email from us]. The legal basis is the implementation of pre-contractual measures according to Art. 6 para. 1 b) as well as our legitimate interest according to Art. 6 para. 1 lit. f DSGVO in efficient appointment planning.
Your data will be stored by HubSpot in the USA. The consent you give via the cookie banner or as part of campaigns or contact forms also refers to data transfers to the USA. For data transfers to countries outside the EEA, see also section 16. HubSpot is contractually obligated to data protection-compliant processing with the standard contractual clauses.
We will process your contact information that you have provided to us via a lead gen form, contact form on our website or a special landing page until you revoke it, unless there is another legal basis for retention after your revocation.
For the integration of different tools we use Zapier, a service of Zapier Inc, Market St. #62411, San Francisco, CA 94104-5401, USA (“Zapier”). Zapier makes it possible to link different web applications together, transfer data and thus realize process automation. If personal data is processed in the tools that are linked by Zapier, this personal data is also processed by Zapier when automating workflows. Zapier is used for process automation in order to optimize workflows and minimize errors. The legal basis for the use of Zapier is our legitimate interest pursuant to Art. 6 para. 1 f. DSGVO in the structuring, automation and optimization of our processes.
Zapier is based in the USA. For data transfers to countries outside the EEA, see also section 16.
For more information about Zapier’s data processing, please visit https://zapier.com/help/account/data-management.
7. click tip
We use marketing services provided by KLICK-TIPP LIMITED, 15 Cambridge Court, 210 Shepherd’s Bush Road, London W6 7NJ, UK (“Klick-Tipp”). We use Klick-Tipp to control the communication (in particular by e-mail) with you required for the establishment, performance and/or termination of the contract as well as the delivery of our products and/or services. In doing so, we generally process the following data from you: (1) all contact and order data entered by you, (2) payment data, if applicable, (3) data about the delivery, and (4) data about the assertion of rights by you and our response. The legal basis is the contract initiation and execution according to Art. 6 para. 1 lit b) DSGVO.
We use Klicktipp to optimize advertising and customer targeting. Only if you have given us your consent to do so, we can also combine the pseudonymous data with personal information from your CRM profile in order to address you optimally and provide you with interest-based support.
KlickTipp stores the data in European data centers. Data transfers to the United Kingdom are made on the basis of the European Union’s adequacy decision for the UK
For more information on data processing by Klick-Tipp, please visit https://www.klicktipp.com/datenschutzerklärung.
8. social networks and embedded videos/podcasts
Our website contains links to social networks (including LinkedIn and Instagram) and to our
YouTube channel. The website also contains embedded videos from the video hosting platform YouTube and embedded podcasts. On the “LECARE Helpdesk & Community” subpage, training videos are embedded using the Vimeo video hosting platform. These services are operated exclusively by third-party providers. When you access our website or follow the links, information, in particular your IP address and other device information, may be transmitted to these providers. These providers partly set cookies. The legal basis is your consent pursuant to Art. 6 (1) lit a DSGVO, which you have given us via the cookie banner. The purpose and scope of the data collection and the further processing and use of the data by the provider, as well as your rights in this regard and setting options for protecting your privacy, can be found in the privacy notices of the respective provider. You can find them here:
Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA https://help.instagram.com/155833707900388
Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA https://twitter.com/privacy/
YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA https://policies.google.com/privacy?hl=de&gl=de
Vimeo.com Inc. 555 West 18th Street, New York, New York 10011, USA https://vimeo.com/privacy
9. links to third party websites
Our website includes links to third-party websites. When you call up the website links, you leave our website and the browser of your device establishes a direct connection with the servers of the respective website. The respective privacy policies of this website then apply.
10. LECARE Helpdesk & Community
If you register as an employee of a customer, we store your data necessary for our service and performance for the time of your use of the LECARE Community. The use and active participation in the LECARE Community by publishing posts, for example, with feature requests or best practice examples is voluntary. You are not required to provide any personal data. If you do not provide any personal data, individual functionalities may not work or only work to a limited extent. Otherwise there will be no consequences. If you no longer wish to be a member of our LECARE Community, please send a corresponding deletion request for your data to one of the contact details listed in section 1.
The justification for the processing of your personal data by LECARE results from your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO.
For our training videos, we use the third-party provider Vimeo.com Inc. (555 West 18th Street, New York, New York 10011, USA). (see above point 8 ). B When the training videos are called up, the thirdparty provider collects data as described in section 8. processed.
We also use forms from HubSpot for registrations with the LECARE Community (see in detail above under point 5).
11. contact via e-mail or contact form
When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. Insofar as we request input via our contact form that is not required for contacting us, we have always marked this as optional. This information is used to specify your request and to improve the processing of your request. Any communication of this information is expressly on a voluntary basis. The legal basis is either the fulfillment of a contractual obligation, measures to initiate a contract or our legitimate interest in providing a contact form (Art. 6 para. 1 lit. b DSGVO or Art. 6 para. 1 lit. f DSGVO). You are neither obliged to contact us via the contact form or by e-mail nor to provide personal data. If you do not provide your personal data, we may not be able to process your request. Otherwise, there will be no consequences for you. We use HubSpot to provide contact forms (see the detailed information above under point 5).
12. newsletter and e-mail advertising
With your consent according to Art. 6 para. 1 a DSGVO, you can subscribe to our newsletter, with which we inform you about our current offers on similar products or services. For the registration to our newsletter we use the so-called double-opt-in procedure. This means that after your registration, we will send you an e-mail to the e-mail address you provided, in which we ask you to confirm that you wish to receive the newsletter. In addition, we store your IP addresses and the times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data. Mandatory information for sending the newsletter is only your e-mail address. The provision of further, separately marked data is voluntary and will be used to address you personally. After your confirmation, we store your e-mail address for the purpose of sending you the newsletter. In addition, we include you in our distribution list in order to send you e-mail advertising for our own similar goods or services if you purchase goods or services from us and you have not previously objected to this processing of your e-mail address. The legal basis is Art. 6 para. 1 a DSGVO. You can revoke your consent to the sending of the newsletter or the receipt of e-mail advertising at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in each newsletter email or by contacting the data protection officer indicated above.
13. Conclusion and execution of contracts , contract initiation
In order to conclude or execute contracts with you, in particular license and support contracts for our LECARE software, we process personal data relating to you. If you arrange a demo appointment via our contact form, we process your first and last name, title, e-mail address and telephone number, as well as other information that you provide to us voluntarily and optionally via the contact form, in order to arrange a demo appointment with you. The legal basis for the processing of your personal data is in each case Art. 6 para. 1 lit. b DSGVO. The purpose of the processing is the establishment and implementation of the contractual relationship with you, including precontractual measures to initiate the contract. For this purpose, the provision of your personal data is required. You are not obliged to provide your personal data, but if you do not provide it, the establishment and implementation of the contractual relationship is not possible. Otherwise, there will be no consequences for you.
In addition, we also process data of persons with whom no (direct) contractual relationship exists, insofar as this is necessary for the initiation or implementation of contractual relationships. Thus, we may process your data if you are a representative, contact person or employee of a company that is our contractual partner. In this case, the legal basis is our legitimate interest in the initiation or implementation of the respective contractual relationship (Art. 6 (1) (f) DSGVO). If you would like detailed information on the balancing of interests, please contact one of the addresses listed under point 1.
14. visit our Facebook Page
When you visit or interact with our Facebook Page (formerly Facebook Fan Page) or Instagram profile, your personal data (e.g. “Like” information) is processed as described in this section.
14.1 Joint responsibility
Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin, Ireland, (“Facebook”) provides us with statistics and insights that help us understand the usage of our fan page or Instagram profile (“Page Insights”). In this case, Facebook and LECARE are jointly responsible for data processing (“Joint Controllers”). Instagram is a service of Facebook. The following information applies to both our Facebook Page and our Instagram profile.
14.2 Legal basis, purpose and necessity of the processing of your personal data
The legal basis for the processing of your personal data is Art. 6 para. 1 lit. f DSGVO. We use information that you provide to us via your Facebook profile or by visiting our Facebook Page via your browser to provide the functionalities of our Facebook Page. This may include checking the reach of our posts, defining our audience more precisely, tailoring ads to our audience, and shaping our Facebook Page to the actual interests of our visitors. These include: Age, gender, and location.
We process this data in our legitimate interest to maintain the functions of our Facebook Page, to check our reach and to design and display our Facebook Page according to your interests. If you would like detailed information on the balance of interests, please contact one of the addresses listed under no. 1 mentioned addresses.
14.3 Further information about our joint responsibility with Facebook
In order to transparently and explicitly define the responsibilities for compliance with the obligations under the GDPR between LECARE and Facebook, we have entered into an agreement with Facebook stating that Facebook is primarily responsible for data processing when you visit our Facebook Page. In particular, Facebook is responsible when you exercise your rights under Articles 12 and 13 of the GDPR, Articles 15 to 22 of the GDPR, and for compliance with the obligations in Articles 32 to 34 of the GDPR.
You can also send your request regarding data processing in connection with our Facebook Page to us at any time or exercise your rights vis-à-vis the address mentioned under item 1 (for more information on your rights, please refer to section 19). To the extent necessary to carry out your request or exercise your rights, we will forward your matter to Facebook.
For more information about Page Insight data and how to exercise your rights, please see
For more information about the definition of responsibilities within the joint responsibility in terms of Art. 26 GDPR, see the agreement with Facebook:
For more information about setting cookies when you visit our Facebook Page, see Facebook’s
You can find more information about Instagram privacy here: https://help.instagram.com/519522125107875/?helpref=hc_fnav&bc=Instagram Help Area&bc=Privacyph%C3%A4re%20and%20Security
You can apply to our company electronically, in particular via e-mail or our form for applicants. We will, of course, use your information exclusively for processing your application and will not pass it on to third parties. The legal basis for the processing of your personal data is § 26 para. 1, para. 8 p. 2 BDSG or § 26 para. 2, para. 8 p. 2 BDSG. Processing is carried out for the purpose of contacting you and assessing your suitability for the position for which you are applying. Please note that unencrypted e-mails are not transmitted with access protection. If you have applied for a specific position and it has already been filled or we consider you equally or even more suitable for another position, we would like to keep your applicant data longer or forward your application within the company. Please let us know if you do not agree to further storage or forwarding. If you have consented to a longer storage of your data for the purpose of contacting you for another vacancy, the legal basis for the continued storage of your data is your consent pursuant to Art. 6 (1) lit. a DSGVO. You can object to the consent at any time with effect for the future.
Your personal data will be deleted 6 months after completion of the application process , unless you have expressly given us your consent to store your data for a longer period or a contract has been concluded.
As part of the application process, we use the recruiting software Join of JOIN Solutions AG, Landsgemeindeplatz 6, 9043 Trogen, Switzerland. We have concluded an order processing agreement with JOIN Solutions AG in accordance with Art. 28 DSGVO. In addition, there is an adequacy decision of the EU Commission for Switzerland
16. data transfer to third parties and to countries outside the European Economic Area (EEA)
In principle, your data will not be transferred to third parties unless we are required to do so by law, the transfer of data is necessary for the performance of the contractual relationship, or you have previously given your express consent to the transfer of your data.
Insofar as our service providers come into contact with your personal data, we ensure within the framework of commissioned processing pursuant to Art. 28 DSGVO that they comply with the provisions of the data protection laws in the same manner. Please also note the respective data protection notices of the providers.
We attach importance to processing your data within the European Union (EU)/European Economic Area (EEA). With the exception of the processing described in sections 4 – 7, we do not share your data with recipients located outside the EU or the EEA. The USA does not offer a level of data protection comparable to the European Union. In certain cases, US companies are obliged to hand over personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. intelligence services) process, evaluate and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities. However, our U.S. service providers are contractually bound by the EU standard contractual clauses to ensure data protection-compliant processing.
17. data security
We have taken extensive technical and operational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly reviewed and adapted to technological progress. To protect the personal data of our users, we use a secure online transmission procedure, the so-called “Secure Socket Layer” (SSL) transmission. You can recognize this by the fact that an “s” is appended to the address component http:// (“https://”) or a green, closed lock symbol is displayed in the browser. By clicking on the symbol, you will receive information about the SSL certificate used. SSL encryption ensures the secure and complete transmission of your data.
We will delete your personal data as soon as they are no longer required for the aforementioned purposes of processing, in the event of an objection there are no compelling reasons worthy of protection on the part of LECARE, or in the event of a revocation there is no other legal basis for processing. In certain cases, e.g. if there is a legal obligation to retain data, your personal data will initially be blocked and deleted upon expiry of the retention period. For more information on the retention of cookie data, please refer to the table in section 4 and the information in sections 4.1-7.
19. your rights
You have the following rights with respect to us regarding the personal data concerning you:
You have the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR). Insofar as processing is based on your consent, you have the right to revoke this with effect for the future. Whether and in which case these rights exist depends on legally defined requirements.
Pursuant to Art. 21 (1) DSGVO, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) (e) DSGVO (data processing in the public interest) or on the basis of Art. 6 (1) (f) DSGVO (data processing for the purposes of safeguarding a legitimate interest); this also applies to profiling based on this provision. In the event of your objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If we process your personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing pursuant to Art. 21 (2) DSGVO; this also applies to profiling insofar as it is related to such direct marketing. In the event of your objection to processing for the purpose of direct marketing, we will no longer process your personal data for these purposes.
You also have the right to complain to a competent data protection supervisory authority about our processing of your personal data. If you have any questions or complaints about data protection at LECARE , we recommend that you first contact our data protection officer (see the contact details under para.1 ).
20. no automated individual case decision
We do not use your personal data for automated individual case decisions within the meaning of Art. 22 (1) DSGVO.
Status: March 2022
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