Lufthansa Success Story

AIRPORT Challenges of the internal legal department

The Group’s legal department is divided into more than 10 thematic individual departments, such as Aviation Law or Labor Law. In addition, there are the legal departments of the subsidiaries with the most diverse requirements.

Previously, all of Lufthansa’s information and legal cases were located in individual filing systems, on PC drives and in personal e-mail inboxes, coupled with analog file folders – a time-consuming “mess.” These working conditions made smooth processing difficult.

TARGET AIRPORT Digitization of internal legal communication

In order to standardize all work processes and simplify internal communication across departments, it was necessary to establish digital structures.

SPECIFIC LUFTHANSA REQUIREMENTS:
1. security and data protection: Lufthansa retains sovereignty over stored data in its own data center and internal security standards are met.
2. flexibility: the software must work for all legal departments and working models (FlexDesk, home office, business travel) and offer options for individual configuration
3. agility: cross-departmental communication with simultaneous processing of data is a prerequisite for a contemporary work structure.

FLIGHT TRAVEL LECARE as a solution for successful digitization

Lufthansa has consistently introduced the digital file since 2014. With LECARE’s electronic file management, the company has obtained a software solution that enables it to continuously meet the security-related requirements of its legal departments.

ANDREAS LEIN
Legal Counsel, Group Legal Department FRA GJ/GI

“LECARE is a system that runs stably, works in a home office, and overall there are many ways to use digital records management to successfully collaborate in teams, even in times of crisis.”

ONE SOFTWARE Many possibilities

• Acceptance by the teams: In order to involve all employees, it is important that individual file structures can be created
• Transparent document storage: Clear, internal & cloud-based – every team member has access to the current status at any time and anywhere with LECARE.
• Individual releases: Access rights for individual data can be flexibly assigned to new departments
• Improved handover: New team members find the right projects, their current inventory and processing requirements without a cumbersome handover process thanks to individual structures

CRUISING ALTITUDE REACHED Results for Lufthansa

WITH LECARE FILE MANAGEMENT:

• Legal departments throughout the Group structure receive a modern system with which all teams can interact quickly and flexibly
• legal departments are prepared for possible turbulence. With electronic file management, LECARE creates a reliable basis – also for new working methods, such as the home office.
• Access rights and modules can be individually adapted to different departments

CONCLUSION Advantages for Lufthansa

“The introduction of LECARE file management has sustainably improved our internal legal communication and brought it up to a modern standard.

Thanks to the flexible structures, we can respond to the individual needs of our employees, which helped us a lot during the transition to convince every team member of the new digital solution.”

CARINA FIGSPAN
Office Manager, Labor Law Department, FRA CJ/A