{"id":9348,"date":"2021-11-25T16:30:45","date_gmt":"2021-11-25T15:30:45","guid":{"rendered":"https:\/\/www.lecare.com\/?page_id=9348"},"modified":"2023-11-23T12:00:51","modified_gmt":"2023-11-23T11:00:51","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/www.lecare.com\/en\/support\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;hero-section&#8221;][vc_column]\n\t\t\t<section class=\" imagebg height-50 text-center\" data-gradient-bg=\"#000046,#1CB5E0\">\n\t\t\t\t<div class=\"background-image-holder\"><img loading=\"lazy\" decoding=\"async\" width=\"1260\" height=\"400\" src=\"https:\/\/www.lecare.com\/wp-content\/uploads\/2021\/08\/lecare-hero.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.lecare.com\/wp-content\/uploads\/2021\/08\/lecare-hero.jpeg 1260w, https:\/\/www.lecare.com\/wp-content\/uploads\/2021\/08\/lecare-hero-300x95.jpeg 300w, https:\/\/www.lecare.com\/wp-content\/uploads\/2021\/08\/lecare-hero-1024x325.jpeg 1024w, https:\/\/www.lecare.com\/wp-content\/uploads\/2021\/08\/lecare-hero-768x244.jpeg 768w\" sizes=\"auto, (max-width: 1260px) 100vw, 1260px\"><\/div>\n\t\t\t\t<div class=\"container pos-vertical-center\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-sm-12\">[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1 style=\"text-align: left;\">LECARE Helpdesk & Community<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1647448878997{padding-top: 15px !important;}&#8221;]<\/p>\n<h2 class=\"h2\" style=\"text-align: left; font-size: 20px;\"><span style=\"color: #ffffff;\">Our new helpdesk replaces the previous customer area and will offer LECARE users a wide range of resources for questions related to the LECARE application starting in 2022.<\/span><\/h2>\n<div style=\"text-align: left;\"><a class=\"btn btn--primary-2 type--uppercase\" href=\"http:\/\/helpdesk.lecare.com\" target=\"_blank\" rel=\"noopener\">Sign up\u00a0<\/a><a class=\"btn btn-sm type--uppercase\" href=\"#register\" data-schema-attribute=\"\">Register now<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner]<\/div>\n\t\t\t\t\t<\/div><!--end of row-->\n\t\t\t\t<\/div><!--end of container-->\n\t\t\t<\/section>\n\t\t[\/vc_column][\/vc_row][vc_section css=&#8221;.vc_custom_1637696831158{padding-top: 2em !important;padding-bottom: 0em !important;background-color: #f6f9fc !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;u-mb-medium u-mb-xs-medium&#8221; css=&#8221;.vc_custom_1637696154085{padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 45px !important;padding-left: 40px !important;background-color: #f6f9fc !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;u-pb-xs-medium&#8221;][vc_column_text]<\/p>\n<h2>All advantages at a glance<\/h2>\n<ul>\n<li><strong>Step-by-step instructions <\/strong>with pictures<\/li>\n<li><strong>FAQ: <\/strong>Answers to the most frequently asked questions<\/li>\n<li><strong>Videos <\/strong>with detailed explanations<\/li>\n<li><strong>Development roadmap <\/strong>for planned tools and modules<\/li>\n<li><span><strong>&#8220;Getting Started&#8221;<\/strong> Guide for Easy Familiarization<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;9520&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;u-mb-medium u-mb-xs-medium&#8221; css=&#8221;.vc_custom_1637696154085{padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 45px !important;padding-left: 40px !important;background-color: #f6f9fc !important;}&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;9509&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;u-pb-xs-medium&#8221;][vc_column_text]<\/p>\n<h2>Community<\/h2>\n<ul>\n<li><span><strong>Information<\/strong> about updates and important innovations at LECARE<\/span><\/li>\n<li><span><strong>Voting for product wishes <\/strong>&#8211; take an active part in shaping LECARE!<\/span><\/li>\n<li><strong>Exciting news<\/strong> on industry-related topics<\/li>\n<li><span><strong>Best Practices:<\/strong> Share with other experienced users!<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;features-page&#8221; css=&#8221;.vc_custom_1638807589919{padding-top: 4.95238095em !important;padding-bottom: 0px !important;}&#8221; el_id=&#8221;register&#8221;][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1633435253594{padding-top: 0px !important;}&#8221; el_class=&#8221;u-mb-medium&#8221;][vc_column css=&#8221;.vc_custom_1633426893306{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1633427020301{padding-top: 0px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-0&#8243; css=&#8221;.vc_custom_1633435245826{margin-top: 0px !important;border-left-width: 5px !important;padding-top: 0px !important;background-color: rgba(221,0,0,0.08) !important;*background-color: rgb(221,0,0) !important;border-left-color: #dd1f1f !important;border-left-style: solid !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1633426611039{padding: 15px !important;}&#8221;]<strong>Dear LECARE customers!<\/strong><\/p>\n<p><span><span lang=\"DE\">Unfortunately, due to a <b>technical malfunction<\/b>, we are currently only available by telephone on a limited basis.<\/span><\/span><span><span lang=\"DE\">If you have general questions about LECARE, please send us an e-mail to <\/span> <a tabindex=\"-1\" title=\"mailto:office@lecare.com\" href=\"mailto:office@lecare.com\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Link office@lecare.com\"><span lang=\"DE\">office@lecare.com<\/span><\/a> <span lang=\"DE\">.<\/span><\/span><\/p>\n<p><span><span lang=\"DE\">In case of technical problems with LECARE please contact <\/span><a tabindex=\"-1\" title=\"mailto:support@lecare.com\" href=\"mailto:support@lecare.com\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Link support@lecare.com\"><span lang=\"DE\">support@lecare.com<\/span><\/a><span lang=\"DE\">.<\/span><\/span><\/p>\n<p><span><span lang=\"DE\">We hope to be able to be soon again as usual also by telephone for you, v<\/span><\/span><span><span lang=\"DE\">Thank you for your understanding!<\/span><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;u-mb-medium u-mb-xs-medium&#8221; css=&#8221;.vc_custom_1637696711337{padding-top: 20px !important;padding-right: 40px !important;padding-bottom: 45px !important;padding-left: 40px !important;background-color: #f6f9fc !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;u-pb-xs-medium&#8221;][vc_column_text]<\/p>\n<h2>Alle Vorteile auf einen Blick<\/h2>\n<ul>\n<li>Knowledge database with articles on all important LECARE functions<\/li>\n<li>Explainer videos<\/li>\n<li>Step-by-step instructions<\/li>\n<li><span>Easy familiarization with &#8220;First Steps<\/span><\/li>\n<li><span>Integrated community with voting for product requests and user information on updates and more<\/span><\/li>\n<\/ul>\n<p><a href=\"\/community\/\">More information about the community &#8220;<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;4679&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;u-mb-medium&#8221; el_id=&#8221;register&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1638807943439{padding-top: 40px !important;padding-right: 40px !important;padding-left: 40px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Are you a LECARE user?<\/h2>\n<p style=\"text-align: center;\">Then we have great news! Register here already for the <strong>LECARE Helpdesk &amp; Community<\/strong> and receive your access data conveniently by e-mail directly at the launch!<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1700566449649{padding-top: 40px !important;padding-right: 40px !important;padding-bottom: 40px !important;padding-left: 40px !important;}&#8221;] <div class=\"brlbs-cmpnt-container brlbs-cmpnt-content-blocker brlbs-cmpnt-with-individual-styles\" data-borlabs-cookie-content-blocker-id=\"default\" data-borlabs-cookie-content=\"CgkJCQkJCTxzY3JpcHQ+CgkJCQkJCQl3aW5kb3cuaHNGb3Jtc09uUmVhZHkgPSB3aW5kb3cuaHNGb3Jtc09uUmVhZHkgfHwgW107CgkJCQkJCQl3aW5kb3cuaHNGb3Jtc09uUmVhZHkucHVzaCgoKT0+ewoJCQkJCQkJCWhic3B0LmZvcm1zLmNyZWF0ZSh7CgkJCQkJCQkJCXBvcnRhbElkOiA3NDAyNjI4LAoJCQkJCQkJCQlmb3JtSWQ6ICI4NTQyYmM0Yy1kOTBkLTQ5MjgtOGUyMi04MWFhYTZmZDFmMGYiLAoJCQkJCQkJCQl0YXJnZXQ6ICIjaGJzcHQtZm9ybS0xNzc3NzEwOTEwMDAwLTU3MTQxNDU2NzAiLAoJCQkJCQkJCQlyZWdpb246ICJldTEiLAoJCQkJCQkJCQkKCQkJCQkJCX0pfSk7CgkJCQkJCTwvc2NyaXB0PgoJCQkJCQk8ZGl2IGNsYXNzPSJoYnNwdC1mb3JtIiBpZD0iaGJzcHQtZm9ybS0xNzc3NzEwOTEwMDAwLTU3MTQxNDU2NzAiPjwvZGl2Pg==\"><div class=\"brlbs-cmpnt-cb-preset-a\"> <p class=\"brlbs-cmpnt-cb-description\">You are currently viewing a placeholder content from <strong>Default<\/strong>. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.<\/p> <div class=\"brlbs-cmpnt-cb-buttons\"> <a class=\"brlbs-cmpnt-cb-btn\" href=\"#\" data-borlabs-cookie-unblock role=\"button\">Unblock content<\/a> <a class=\"brlbs-cmpnt-cb-btn\" href=\"#\" data-borlabs-cookie-accept-service role=\"button\" style=\"display: none\">Accept required service and unblock content<\/a> <\/div> <a class=\"brlbs-cmpnt-cb-provider-toggle\" href=\"#\" data-borlabs-cookie-show-provider-information role=\"button\">More Information<\/a> <\/div><\/div>[\/vc_column_text][vc_raw_html]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[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1637674245206{padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner el_class=&#8221;main-modules__small-features u-display-flex-cols col-full-height&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]\n\t\t\t<div class=\"card-shadow feature feature-2 boxed boxed--border\">\n\t\t\t    <span class=\"icon icon-Navigation-RightWindow color--primary\"><\/span>\n\t\t\t    <div class=\"feature__body\"><strong>Further information<\/strong><\/p>\n<p>To learn more about our experience and about the legal department industry, visit our resources.<\/p>\n<p class=\"u-mb-xs-small\" style=\"text-align: left;\"><a class=\"btn btn-sm type--uppercase\" href=\"https:\/\/kundenbereich.lecare.com\/\" target=\"_blank\" rel=\"noopener\">To our customer area<\/a><\/p>\n<p><\/div>\n\t\t\t<\/div><!--end feature-->\n\t\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1637696462872{padding-bottom: 0px !important;background-color: #f6f9fc !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1637696497611{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243; css=&#8221;.vc_custom_1637677748547{padding-top: 0px !important;}&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;u-xs-center-text&#8221; css=&#8221;.vc_custom_1637677723635{padding-top: 0px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;u-text-white&#8221;]<\/p>\n<p class=\"lead u-mb-xs-small\">To learn more about our experience and about the legal department industry, visit our resources.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"btn btn-sm btn--primary-2 type--uppercase\" href=\"https:\/\/www.lecare.com\/en\/resources\/\">Resources<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; 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